Marchevo 2949, Municipality of Garmen
Blagoevgrad Province, Bulgaria
Phone: +359 884 345 844 (Reservations: 09:00 – 20:00)
Email: info@valentinacastle.com
Deposit
To finalize your reservation, it is necessary to deposit 50 % of the final sum.
Bank details:
“Valentino PMGV”OOD
Bank account: IBAN: BG23FINV91501016203722
BIC: FINVBGSF
Bank: First Investment Bank
Reason for payment: Provide the date of your reservation and the name
The payment could be executed at the cashier desk at any First Investment Bank.
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Frequently Asked Questions for Hotel Valentina Castle /FAQ/
| Question | Answer |
|---|---|
| Is there parking at Valentina Castle? | Yes, free parking is available for all guests. |
| What does the SPA area include? | The SPA area includes indoor and outdoor mineral pools, a sauna, a steam bath, and a relaxation zone. |
| What is the temperature of the indoor pool? | The mineral pool maintains a comfortable temperature of 33 °C and operates year-round. |
| Is there a heated children’s pool? | Yes, the indoor mineral children’s pool is maintained at approximately 36°C and operates daily from 09:00 to 20:00. |
| Is there a children’s playground? | Yes, Valentina Castle offers both indoor and outdoor children’s play areas where our youngest guests can enjoy themselves in a safe environment. |
| Do you offer children’s entertainment programs? | Yes, during the summer season, most holiday periods, school vacations, and weekends, we provide complimentary children’s animation. For the schedule during your stay, please contact reception in advance, as animation may not be available during certain periods. |
| Do you offer massages and SPA treatments? | Yes, we offer a variety of massages and SPA therapies. |
| What are the check-in and check-out times? | Check-in is after 15:00, and check-out is until 12:00. |
| Do you have rooms with hydromassage bathtubs? | Yes, many of our accommodations feature hydromassage bathtubs. |
| Is there a year-round heated outdoor pool? | Yes, we offer an outdoor mineral aquatonic pool with a water temperature of approximately 36°C throughout the year. |
| Is there a restaurant in the complex? | Yes, the restaurant offers an à la carte menu featuring Bulgarian and European cuisine. |
| Can I visit the SPA without staying overnight? | For current availability and conditions, please contact the reception. |
| Is Wi-Fi available in the hotel? | Yes, complimentary Wi-Fi is available in all rooms and common areas. |
| Is the complex suitable for a romantic getaway? | Yes, Valentina Castle offers a romantic atmosphere, SPA facilities, and panoramic views, making it ideal for couples. |
| Do you organize weddings and events? | Yes, Valentina Castle offers facilities for weddings, family celebrations, and corporate events. |
| What attractions are located nearby? | Nearby attractions include the Ognyanovo mineral springs, the architectural reserves of Leshten and Kovachevitsa, the Dabrnitsa and Hadzhidimovo zoo parks, as well as numerous hiking routes in the Pirin Mountains and the Gotse Delchev region. |
| Is breakfast included in the room rate? | Yes, breakfast is included in the accommodation price. |
| Are pets allowed? | Yes, pets are welcome only in the eco houses within the complex. |
| Is there an electric vehicle charging station? | Yes, guests can use the on-site EVPoint charging station for electric vehicles. |
| Do you offer gift vouchers? | Yes, we offer gift vouchers. To arrange a voucher, please contact us by phone or email. The vouchers have an open date and are valid for one year from the date of issue. |
| What is your cancellation policy? | Confirmed reservations (excluding package offers and holiday specials) may be cancelled free of charge up to 5 days before arrival. |
