Marchevo 2949, Municipality of Garmen
Blagoevgrad Province, Bulgaria
Phone: +359 884 345 844 (Reservations: 09:00 – 20:00)
Email: info@valentinacastle.com
Deposit
To finalize your reservation, it is necessary to deposit 50 % of the final sum.
Bank details:
“Valentino PMGV”OOD
Bank account: IBAN: BG23FINV91501016203722
BIC: FINVBGSF
Bank: First Investment Bank
Reason for payment: Provide the date of your reservation and the name
The payment could be executed at the cashier desk at any First Investment Bank.
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Frequently Asked Questions for Hotel Valentina Castle /FAQ/
| Question | Answer |
|---|---|
| Is there parking at Valentina Castle? | Yes, free parking is available for all guests. |
| What does the SPA area include? | The SPA area includes indoor and outdoor mineral pools, a sauna, a steam bath, and a relaxation zone. |
| What is the temperature of the pools? | The mineral pools maintain a comfortable temperature of around 33–36°C and operate year-round. |
| Is there a heated children’s pool? | Yes, the indoor mineral children’s pool has a temperature of around 36°C and operates daily from 09:00 to 20:00. |
| Is the hotel suitable for families with children? | Yes, the complex is family-friendly and offers facilities for children. |
| Do you offer massages and SPA treatments? | Yes, we offer a variety of massages and SPA therapies. |
| What are the check-in and check-out times? | Check-in is after 15:00, and check-out is until 12:00. |
| Is the hotel suitable for weddings and events? | Yes, Valentina Castle offers facilities for weddings, celebrations, and corporate events. |
| Do you have rooms with hydromassage bathtubs? | Yes, many of our accommodations feature hydromassage bathtubs. |
| Is there a year-round heated outdoor pool? | Yes, we offer an outdoor mineral aquatonic pool with a temperature of around 36°C all year round. |
| Is the SPA center open for external guests? | Access is subject to availability, and prior reservation is recommended. |
| Does Valentina Castle use mineral water? | Yes, the pools and SPA area use natural mineral water from the Ognyanovo region. |
| Is there a restaurant in the complex? | Yes, the restaurant offers an à la carte menu with Bulgarian and European cuisine. |
| Can I use the SPA without staying at the hotel? | For current availability and conditions, please contact the reception. |
| Is Wi-Fi available at the hotel? | Yes, free Wi-Fi is available in all rooms and common areas. |
| Is the complex suitable for romantic stays? | Yes, the castle offers a romantic atmosphere, SPA services, and panoramic views. |
| Do you organize weddings and events? | Yes, Valentina Castle offers facilities for weddings and private events. |
| What attractions are nearby? | Nearby attractions include Ognyanovo mineral springs, Leshten, Kovachevitsa, the Pirin Mountains, and local zoo parks in Dabrnitsa and Hadzhidimovo. |
| What is the cancellation policy? | Free cancellation is available up to 5 days before arrival (not valid for packages and special offers). |
| Is the hotel open year-round? | Yes, Valentina Castle welcomes guests in all seasons throughout the year. |
